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Contractual document

General Terms and Conditions

AURUM PRIVATE CHAUFFEUR – SASU

1

ARTICLE 1 – COMPANY IDENTIFICATION

Aurum Private Chauffeur, Simplified Joint Stock Company (SASU)

Share capital : 1 000 €

Paris Trade Register : 102102548 R.C.S Paris

Registered office : 59 Rue de Ponthieu Bureau 326 – 75008 Paris

SIREN : 102102548

VAT number : FR86102102548

Email : contact@privatechauffeur.fr

Phone : 06 66 20 59 82

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ARTICLE 2 – PURPOSE

These General Terms and Conditions (GTC) govern the private chauffeured transport services offered by Aurum Private Chauffeur.

The company provides services including :

  • One-way transfers (airport, train station, city)
  • Hourly chauffeur service
  • Private tours
  • Events (Fashion Week, trade shows, etc.)

The company may perform services directly or entrust their execution to independent partner chauffeurs holding the required authorisations and insurance.

The company remains the sole contractual contact for the client and issues the corresponding invoice.

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ARTICLE 3 – SERVICE AREA

The hourly chauffeur service is operated exclusively in the following zones :

Paris Intra-Muros

The 20 arrondissements of Paris (75)

Petite Couronne

Hauts-de-Seine (92), Seine-Saint-Denis (93), Val-de-Marne (94)

Beyond the Petite Couronne

Any hourly chauffeur service whose scope extends beyond the Petite Couronne (Greater Crown, province, etc.) requires prior written confirmation from the agency before any booking validation.

For any out-of-zone request, contact us by email at contact@privatechauffeur.fr or by phone at 06 66 20 59 82.

SERVICE AREA

Paris Intra-Muros

The 20 arrondissements of Paris (75)

Petite Couronne

Hauts-de-Seine (92), Seine-Saint-Denis (93), Val-de-Marne (94)

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ARTICLE 4 – ACCEPTANCE

Any booking made via the site implies full and unconditional acceptance of these GTC.

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ARTICLE 5 – BOOKING & PAYMENT

The booking is confirmed after full payment via the website.

Accepted payment methods :

  • Credit/debit card via Stripe

No cash or bank transfer payments are accepted.

Prices are expressed in euros including tax. VAT applies in accordance with current French regulations.

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ARTICLE 6 – CANCELLATION POLICY

For new bookings. Existing bookings retain the conditions accepted when booked.

Cancellation fees below are the percentage of the fare charged. Times are measured before pickup.

Transfers

  • More than 24 hours — 0 %
  • 24 hours or less, but more than 12 hours — 25 %
  • 12 hours or less, but more than 3 hours — 50 %
  • 3 hours or less — 100 %

Hourly chauffeur service

  • More than 24 hours — 0 %
  • 24 hours or less, but more than 12 hours — 50 %
  • 12 hours or less — 100 %

No-show: 100% charged for all services.

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ARTICLE 7 – WAITING POLICY

Airport

1h30 included from the notified landing time

Train station

30 minutes included from the train arrival time

City (outside station & airport)

15 minutes included

Overtime rates (same grid for all zones) :

€30 / 30 min

Economy range

€40 / 30 min

VAN & E Class range

€60 / 30 min

S Class range

Beyond the included waiting time, each started 30-minute period is payable in full at the rates above.

For hourly chauffeur services, each additional hour started beyond the booked duration is payable in full at the agreed hourly rate.

Overtime can be paid via payment link or directly to the chauffeur via POS terminal.

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ARTICLE 8 – DELAYS & FORCE MAJEURE

Private Chauffeur Paris is not responsible for delays caused by :

  • Road traffic
  • Weather conditions
  • Strikes
  • Natural disasters
  • Flight or train delay
  • Any circumstance beyond its control

No compensation will be due in these cases.

If the chauffeur is absent 30 minutes after the agreed time without valid justification, the client may obtain a full refund.

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ARTICLE 9 – LIABILITY

The company holds Professional Civil Liability insurance.

The company's liability is strictly limited to faults directly attributable to it.

No compensation may be awarded for indirect losses, loss of revenue, or intangible damages.

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ARTICLE 10 – LUGGAGE

Luggage must not exceed the capacity of the reserved vehicle.

In case of excess or unsuitable luggage: the client must arrange and fund additional transport via a third-party provider.

The company accepts no liability for items left in the vehicle.

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ARTICLE 11 – CLIENT BEHAVIOUR

Strictly prohibited in vehicles :

  • Alcohol consumption
  • Tobacco or e-cigarettes
  • Dangerous or inappropriate behaviour

Animals are not permitted unless declared in advance and confirmed in writing.

Any damage to the vehicle will be charged to the client. Payment can be made to the chauffeur or via the company.

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ARTICLE 12 – PERSONAL DATA

Data collected is used exclusively for booking management.

In accordance with GDPR, the client has the right to access, rectify and delete their data.

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ARTICLE 13 – COMPETENT JURISDICTION

Any dispute will be submitted to the Paris Commercial Court.

Consumer mediation

AURUM PRIVATE CHAUFFEUR is affiliated with CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice. If a dispute remains unresolved after a written complaint to our company, consumers may request mediation free of charge, subject to eligibility requirements.

CM2C — 49 rue de Ponthieu, 75008 Paris, France

declarer-un-litige@cm2c.net

How to request mediation on cm2c.net

For any questions about these terms, contact us at contact@privatechauffeur.fr or at 06 66 20 59 82